The Problem
The Problem
Embedded Files
“It’s bad enough that voice chat is only available with a smartphone app, according to Switch fans who are used to playing games online with other consoles”
“It works, it's just cumbersome, fiddly and way more complicated than talking to someone on a console has any right to be.”
“To be frank, Nintendo’s solution to voice chat is atrocious. As it stands, you have to use the Nintendo Switch Online app on a phone to talk with other players while you play. It’s no different than utilizing Discord or another third-party app, so why even bother with this method at all? Even the Xbox 360 had built-in voice chat, so it’s confusing why Nintendo chose this route.”
“Xbox Live and PSN and their relatively simple voice chat/grouping capabilities are old hat at this point, but here we have Nintendo traveling back in time to…I don’t even know when, exactly.”
The Current Product
The Current Product
Can this be better?
Can this be better?
Design Sprint
Design Sprint
Key Objectives after Design sprint
Key Objectives after Design sprint
Simple and easy to use
Intuitive for players of all ages
Familiar for players transitioning from other systems
Key Features
Key Features
Voice Chat Parties
Voice Chat Parties
Easy
Intuitive connectivity for players to join Voice chats via Switch Social online
Forward, not backwards
No loss of Online play invitations features.
Swap between different parties
Swap between different parties
Familiar
Ability to join hosted voice chats or game based voice chats (Up to 8 players)
Player Controlled
Party leader can rename, remove or add people to a voice chat.
Decision to consider
Decision to consider
How can players access important social options mid game?
Quick menu access
Quick menu access
(Accessible by holding the home button on a controller)
Core Voice features accessible from this menu
Shortcut to Switch Social Online
See who’s talking easily
Important Questions
Important Questions
“Can I join if I’m not at my Switch?”
“How will this work with Nintendo Switch Parental Controls”
“What if someone is upsetting me”
Player controlled invite features
Player controlled invite features
Player safety focussed features available within Switch Social Online
Player safety focussed features available within Switch Social Online
But can we do more?
But can we do more?
“I want to be able to talk to my friends when they’re offline”
“I have to use Discord or another service to message my friends”
“What if I want to send my friends screenshots and videos without uploading to Facebook and Twitter”
Communication Simple and familiar
Communication Simple and familiar
Available on Mobile and Switch
Like Voice Chat, players can chat with friends on
Their switch systems and the companion app.
Safe and simple
Communicate with friends only, parents can even
turn off voice chat for their kids.
Familiar for people on different systems
The message feature shows messages to players in
A simple screen and means players can type messages of 200 or less to keep it easy.
Possible stats we can use to measure success
Possible stats we can use to measure success
Time spent in voice chat
Time spent in voice chat
An average of the amount of time users have spent within the Nintendo voice chat services before and after the update.
Number of messages sent
Number of messages sent
An idea of the amount of messages sent: in total; in group chats and in personal conversations.
Subscribers to NSO
Subscribers to NSO
A final good understanding would be the amount of users that have subscribed or renewed subscriptions on NSO.
The concluding design points
The concluding design points
No matter the platform
No matter the platform
Voice Chat and Messages available everywhere
For all NSO Users
For all NSO Users
Available as part of the standard Nintendo Switch Online service (£18 a year) - no extra cost
Fun, Easy & Safe
Fun, Easy & Safe
A service that enhances gaming, is easy and intuitive and fundamentally safe for Players, regardless of age
More Projects...
More Projects...
Food Track App 'Foodz'
Food Track App 'Foodz'
This portfolio piece and the associated Figma design are design portfolio pieces only.
I am in no way affiliated with, speaking for or associated with Nintendo or the Nintendo Switch system.
This is purely a concept to show taking a problem, designing a solution and how it could work for players. Nothing more.
The Original Figma template used for this is copyright of Nghi Quach please support their work
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